Information

Payment

Payments are made via X. If you would prefer to pay by cheque or bank transfer simply email morvendalton@hotmail.com to place your order.

Packaging

All jewellery will arrive packaged in a beautiful gift box with organza ribbon.  A message can be handwritten on a cream luggage style tag and attached to your gift for no extra charge - just drop me an e-mail with your message.

Dispatch

If the item is in stock it will be dispatched within 5 working days and I will send an email confirming dispatch. If the item is not in stock, I will contact you with an estimated dispatch date allowing for manufacture and hallmarking (if required). I will also email you to confirm dispatch. If you require the piece urgently then please do email me before placing an order. Delivery times wit and most international orders, depending on the country.

Delivery

UK: All orders over £50 are sent via Royal Mail Special Delivery Guaranteed by 1 pm. Your parcel will arrive the next day, however, a signature is required. Orders under £50 are sent via Royal Mail First Class Signed For, therefore a signature is required on delivery.  £5.00 is charged for both services.

International: All orders are insured and sent via Royal Mail International Tracked & Signed service for an additional cost of £10. International delivery is the responsibility of the postal service in the destination country and Morven Dalton Jewellery cannot be held responsible for any delays caused by the local country postal service or customs checks. Any customs charges, duties, fees and any additional charges for customs clearance are the sole responsibility of the customer. If your delivery has been delayed then please contact me as Royal Mail provides a tracking number which can be used to locate any missing items.

Cancellations

All jewellery is made to order, so if a cancellation is necessary please contact me as soon as possible and within 24 hours of placing an order. If the cancellation is received after your item has been dispatched, I'm afraid it will have to be returned at your own expense.

Refunds

Each product is handmade and therefore unique. Variations will occur. Colours may vary and sizes are accurate within reason. If for any reason you are not entirely satisfied with your purchase,  I am happy to offer an exchange within 30 days of purchase. Alternatively, I will refund the sale if it is returned in a saleable condition within 7 working days of receipt. Please note, earrings cannot be refunded for hygiene reasons.